Smyrna Middle School

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Students » Device Troubleshooting

Device Troubleshooting

Your device must be connected to wifi before you log in to your device. If you do not have home wifi, you will not be able to use your device at home. 
- Plug the device in and power it on. Even if it has a full charge, it may need to power on while plugged in. 
-  If the device seems to power on, but the screen will not fully power on:
                1. Hold the power button down for an extended period of time.
                2. Release the power button.
                3. Press the power button.
- Try charging the device in a different outlet. The charger and laptops both have a small light that will shine while charging. 
-Make sure the power plug and charging brick are tightly connected.
Restart your computer to update the device.
You must access Amplify using Google Chrome. 
Clear your Cache
You may have forgotten to add to your username or you misspelled your username.
If you receive an "Uh Oh" message, please email Ms. Barnett ([email protected]). Let her know Clever gave you an "Uh Oh" message. Be sure to include your username in this email. 
If you receive a message that says "More information required" click "Next." Then you will click "set it up now" next to cell phone, email, or security questions. If you choose to use a cell phone or email, be sure to use a number or email you have daily access to. This information will grant you the ability to change your password without the assistance of your teacher. 
If you have set up your self-service password reset, attempt to unblock your account by resetting your password. Click Here to reset your password. Be sure to add to your username.
If resetting your password does not work, email Ms. Barnett ([email protected]) from your personal email and notify her that your account is blocked. 
Avoid the use of VPNs or logging into email from your phone to prevent your account from being blocked. 
Visit  to reset your password.
Be sure to add to your username.
If this does not work, email Ms. Cox ([email protected]) with your username and request a password reset.